For weekend events the cancellation policy is on the information page.
For single day events the fee is non-refundable once you have booked. We can, of course, transfer your booking to someone else and we are happy for you to find someone else and let us know that this has happened. We will do this free of charge. If there is a waiting list we will be happy to refund you and transfer your place to someone else.
Making A Booking:
Bookings are made on the website by an immediate card payment. If you make a booking on behalf of others we take it that you have the authority to do this. Please ensure that any information that is sent to you is also sent on to other people in your party if you do not supply Element with their contact details.
We will send you confirmation of your booking and will always write out prior to an event with further details.
Certain events require minimum numbers and Element reserve the right to cancel an activity if minimum numbers are not met with full refund for any bookings taken. We will always refund you in full if this is the case.
If you have any special requests, please inform us on booking. We do our best to accommodate any special requests but we cannot have any liability if we are not informed.
You should have your own comprehensive travel insurance that covers you for the activities that you are participating in. We do, of course, have our own insurance as well as personal and civil liability insurance but we are not responsible for your failure to hold personal comprehensive insurance. It is your responsibility to ensure that you are physically fit, adequately experienced and suitably equipped for your trip. Please inform the Element organiser if you have any medical condition that could affect you during the activities (E.g. severe asthma, diabetes).
Element trips in Italy start in Italy and we have no responsibility for your travel arrangements.
We cannot guarantee the weather. If, in adverse conditions, we need to alter a programme we reserve the right to do this.
We regret we cannot accept any liability for force majeure. Force majeure means any event which we could not, even with all due care, foresee or avoid. Such events include war or threat of war, riots, civil strife, terrorist activities, industrial disputes, fire, natural or nuclear disasters, adverse weather conditions and all similar events outside our control.
We follow all guidelines and our events are carefully risk assessed in line with Covid-19 guidelines. If we cannot run an event and have to cancel due to a change in restrictions we will refund you in full.
The information given on our website has been carefully checked and we believe that it is correct.
Any agreement established with Element Active Limited shall be governed by and construed in accordance with English law.